AURORABELLE LTD

1. Shipping Overview

As an online-only retailer, we deliver premium herbal and floral products directly to you. All product prices include standard shipping costs—no additional fees will be added at checkout.

2. Processing & Delivery Timeline

To ensure optimal quality, some orders require additional preparation time. Below is the estimated delivery timeline:

Estimated Timeline

Stage	Estimated Time	Details
Order Processing	3–7 business days (up to 10 during peak periods)	Orders are prepared and dispatched after quality checks.
In-Transit	Approximately 10 business days	Average shipping time from dispatch to destination.
Total Estimated Time	12–18 business days	Estimated duration from order confirmation to delivery.

Important Notes

All timeframes refer to business days (Monday–Friday, excluding public holidays).
Deliveries to remote areas or regions affected by seasonal weather or customs inspections may experience additional delays.
International customs clearance is beyond our control and may extend transit times.
Delivery times are estimates and not guaranteed.
Longer delivery times are due to international fulfillment and quality-control procedures.
Orders are shipped via Royal Mail, DHL, USPS, China Post, or other tracked international carriers depending on destination.

3. Shipping Costs: All-Inclusive Pricing

We operate on a simple all-inclusive pricing model for a seamless experience.

Shipping Included: The price displayed for every product includes standard shipping costs. The price you see is the final price.
Service Includes: Standard shipping includes package tracking and delivery confirmation.

4. Shipping Destinations

We currently ship to the following regions:

🇬🇧 United Kingdom (England, Scotland, Wales, Northern Ireland)
🇪🇺 European Union (all member states)
🇺🇸 United States
🇨🇭 Switzerland & Norway

We currently do not ship to Canada, Australia, or Asia-Pacific regions. Shipping regions may change based on carrier availability.

5. Order Tracking & Customer Support

Package Tracking

A shipping confirmation email with a tracking number will be sent once your order is dispatched.
Tracking information may take 24–48 hours to update after dispatch.
Use the tracking link or the carrier’s website for real-time updates.

Delivery Issues

Failed Delivery: The carrier will typically attempt contact or leave a notification card.
Incorrect Address:
- Please double-check your address at checkout.
- Contact us immediately if a correction is needed.
- If a package is returned due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.
Lost Package: Contact us if your package has not arrived 5 business days after the estimated delivery date.

Contact Us

Support Email: support@aurorabelle.top (Response within 24 hours)
Live Chat: WhatsApp +44 7511 328256 (Response within 2 business hours on weekdays)
Service Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT

6. International Duties & Taxes

UK → EU Shipments: Applicable VAT is collected at checkout via the IOSS system. EU customers typically face no additional customs charges on delivery.
Other International Orders:
- Customs duties, import taxes, or related fees imposed by the destination country are the responsibility of the recipient.
- These charges vary by region and cannot be predicted.
- Please check your local import regulations before ordering.

7. Our Commitment to Sustainable Shipping

We are committed to environmentally responsible operations:

Eco-Friendly Packaging: We prioritize recyclable and biodegradable materials.
Conscious Logistics: We partner with carriers committed to carbon reduction.
Consolidated Shipments: Orders may be combined to reduce environmental impact.
Paperless Operations: Digital documentation is provided by default.

Policy Information

Last Updated: January 20, 2026
Effective Date: January 20, 2026
Version: 3.3

This policy is designed to comply with applicable e-commerce regulations in our operating regions. For specific inquiries, please contact: support@aurorabelle.top