Questions about a lot, an order, or a wholesale enquiry. Everything lands in one inbox and is answered by a person, usually within one business day.
Response time
One business day Monday to Friday. Orders placed at the weekend are answered on Monday morning.Wholesale & press
hello@aurorabelle.top Tell us volumes, the categories you carry and where you are based. Same inbox.Before you write
The four things people ask most.
Where is my order?
Check the tracking link in your dispatch email first — it updates faster than we can. If it has been more than five working days without movement, send us the order number and we will chase the carrier.
Can I request a specific cultivar or harvest?
Often yes. We hold a small number of lots separately for regulars. Tell us what you are looking for and we will say honestly whether it is in stock or when the next harvest lands.
Do you send samples?
For wholesale enquiries, yes — up to four 10 g samples of current lots. For retail orders, the 100 g pack is the sample size.
Can you invoice my company?
For wholesale orders over $500 we can invoice with net-30 terms once we have traded once. Retail orders are card or PayPal at checkout.
Looking for the shipping policy?
Dispatch times, international rates, and how returns work when something goes wrong.