Returns & Refunds Policy

AURORABELLE LTD

Thank you for choosing AURORABELLE LTD. We want every experience with our botanical products to feel thoughtful and reassuring. This policy explains your rights and responsibilities regarding returns, exchanges, and refunds for purchases made on aurorabelle.top.

1. Return Eligibility

You may return most unopened, unused, and undamaged products within 30 calendar days from the date of delivery.

To be eligible for a return:

  • The product must be in its original, unopened packaging
  • All accessories, parts, and documentation must be included
  • A valid order number and proof of purchase must be provided

Non‑returnable items include (but are not limited to):

  • Opened or used herbal and floral products
  • Perishable botanical items
  • Custom-made or personalized blends
  • Final sale or clearance items
  • Items not in their original packaging
  • Products damaged due to customer mishandling

Returns for perishable, personalized, custom-made, or final sale items are not accepted unless required by applicable law.

2. How to Initiate a Return

To start a return, please contact us:

  • Email: support@aurorabelle.top
  • WhatsApp: +44 7511 328256

Please include:

  • Your order number
  • Reason for return
  • Photos if the item is defective or damaged

We will issue a Return Authorization (RA) number along with return instructions. Returns without a valid RA number may not be accepted.

Returned items must be shipped within 7 days of receiving your RA number.

The return address will be provided in the RA email.

3. Return Shipping & Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
  • We recommend using a trackable shipping service.
  • We do not accept Cash on Delivery (COD) return shipments.
  • Original shipping charges are non-refundable.
    • Since shipping costs are included in product pricing, the portion allocated to shipping cannot be refunded.

4. Refund Processing

Once we receive the returned item:

  • We will inspect the item within 5 business days
  • Approved refunds will be issued to the original payment method within 7 business days
  • You will receive an email confirmation once your refund has been processed

Refund timing may vary depending on your payment provider.

5. Exchanges

If you would like to exchange an item:

  • Contact our customer service team with your order details
  • Exchanges are subject to product availability
  • Additional shipping fees may apply

6. Defective or Damaged Items

If your item arrives defective or damaged:

  • Contact us immediately with photos of the product and packaging
  • We will offer a replacement or full refund at no extra cost

7. International Returns

For international orders:

  • Customers are responsible for return shipping fees and any applicable customs duties
  • Refund amounts may vary due to exchange rates or local tax regulations

8. Contact Us

If you have questions about returns, refunds, or this policy, please contact:

AURORABELLE LTD

📧 Email: support@aurorabelle.top

📞 WhatsApp: +44 7511 328256

📍 Address: 71–75 Shelton Street, London, United Kingdom

(This is our registered office; return facility address will be provided with your RA.)