FAQ

A calm and thoughtful guide to the questions we hear most often.

1. About Our Products

Are your botanicals natural?

Yes. Our products are made from carefully selected botanicals sourced from trusted growers. Each batch is inspected for quality, aroma, and natural character.

Do your products contain artificial additives?

No. We focus on simple, clean, and naturally derived ingredients.

Are your botanicals safe for everyone?

Botanical products may not be suitable for everyone. If you are pregnant, breastfeeding, taking medication, or have health concerns, please consult a qualified healthcare professional before use.

2. Ordering & Payment

Do I need an account to place an order?

No. You may check out as a guest or create an account for easier future purchases.

What payment methods do you accept?

We accept major secure online payment methods available at checkout. All payments are processed through trusted third‑party providers.

Can I change or cancel my order?

Orders can be changed or cancelled before dispatch. Please contact us as soon as possible if you need assistance.

3. Shipping & Delivery

Do you offer free shipping?

Yes. All product prices include standard shipping—no additional fees at checkout.

Which countries do you ship to?

We currently ship to:

• United Kingdom
• European Union
• United States
• Switzerland & Norway

We do not ship to Canada, Australia, or Asia‑Pacific regions at this time.

How long does delivery take?

Estimated delivery time is 12–18 business days, depending on your location and customs processing.

Which carriers do you use?

Orders are shipped via Royal Mail, DHL, USPS, China Post, or other tracked international carriers.

Will I receive a tracking number?

Yes. A tracking link will be emailed to you once your order is dispatched.

4. Returns & Refunds

What is your return policy?

You may return unopened and unused products within 30 days of delivery.

How do I start a return?

Contact us at support@aurorabelle.top or via WhatsApp. We will provide a Return Authorization (RA) number and return instructions.

Do I need to pay for return shipping?

Yes, unless the return is due to our error (e.g., wrong or defective item).

Where do I send returns?

The return facility address will be provided in your RA email. Please do not send returns to our registered office.

When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect the returned items.

5. Product Care & Usage

How should I store botanical products?

Keep them in a cool, dry place away from direct sunlight to preserve freshness and aroma.

Do your products have expiration dates?

Yes. Each product includes a recommended use‑by date for best quality.

6. Customer Support

How can I contact you?

You can reach us through:

• Email: support@aurorabelle.top
• WhatsApp: +44 7511 328256
• Business Hours: Monday–Friday, 09:00–18:00 GMT

We aim to respond within 24 hours.

7. General Information

Where is your company based?

AURORABELLE LTD 71–75 Shelton Street, London, United Kingdom (Registered office only; not a retail location.)

Do you offer wholesale or bulk orders?

At this time, we focus on small‑batch production. For special inquiries, feel free to contact us.